Return Policy

At Ascend, we want you to be completely satisfied with your purchase. If for any reason you are not happy with a product, you may return it under the conditions outlined below.

By making a purchase on www.ascend.com.bd, you agree to the terms of this Return Policy.

1. Eligibility for Returns

Products are eligible for return if they meet all of the following conditions:

1. The item is unused, in its original condition, and in original packaging
2. Return is processed instantly after delivery.
3. You provide a valid invoice or proof of purchase

2. Non-Returnable Items

The following items cannot be returned:

1. Products damaged due to misuse, accidents, or improper handling
2. Items without original packaging or tags
3. Digital products or downloadable items (if applicable)
4. Products marked as “Non-Returnable” or “Final Sale”

3. Return Process

To initiate a return:

1. Contact Ascend customer support within 7 days of receiving the product
2. Provide your order details, reason for return, and photos of the product (if required)
3. Wait for return approval and instructions from our support team

Once approved, send the product back according to the instructions provided.

4. Return Shipping

1. If the return is due to an error by Ascend (wrong or defective product), we will cover the shipping cost
2. If the return is due to a change of mind or customer preference, the customer is responsible for shipping costs

5. Refunds and Exchanges

1. Refunds will be issued after we receive and inspect the returned product
2. Refunds will be processed to the original payment method within 7–14 business days
3. Customers may also request an exchange instead of a refund, subject to product availability

6. Right to Refuse Return

Ascend reserves the right to refuse a return if:

1. The product does not meet return conditions
2. The request is made after the allowed return period
3. The product shows signs of use, damage, or tampering by the customer

7. Changes to This Return Policy

Ascend may update or modify this Return Policy at any time without prior notice. Updated policies will be posted on our website and become effective immediately.

8. Contact Us

For questions regarding returns, refunds, or exchanges, please contact Ascend customer support through our official website or email.

Ascend

Your trusted source for quality and creativity.