Refund Policy

At Ascend, customer satisfaction is our top priority. We aim to ensure a smooth and transparent shopping experience. This Refund Policy explains the terms under which refunds, returns, or exchanges are applicable on www.ascend.com.bd.

By placing an order on our website, you agree to the conditions outlined below.

1. Eligibility for Refund

A refund may be applicable under the following conditions:

1. The product received is damaged or defective
2. The wrong product was delivered
3. The product is missing parts or accessories
4. The product does not match the description provided on the website

To be eligible for a refund, the product must be:

1. Unused and in its original condition
2. Returned with original packaging, tags, and invoice
3. Reported within the specified return timeframe

2. Non-Refundable Items

The following items are not eligible for refund:

1. Products damaged due to misuse or improper handling
2. Items returned without original packaging
3. Products marked as “Non-Returnable” or “Final Sale”
4. Digital products or downloadable items (if applicable)

3. Refund Request Process

To request a refund, customers must:

1. Contact Ascend customer support within 3–7 days of receiving the product
2. Provide order details, reason for refund, and supporting images (if required)
3. Wait for approval from our support team

Once approved, customers will receive instructions for returning the product.

4. Return Shipping

1. If the return is due to an error on our part (wrong or defective product), Ascend will cover the return shipping cost.
2. If the return is due to customer preference or change of mind, the customer will be responsible for return shipping charges.

5. Refund Method and Timeline

Refunds will be processed using the original payment method or another agreed-upon method.

1. Processing time: 7–14 business days after receiving and inspecting the returned product
2. Shipping fees (if any) are non-refundable unless the return is due to our mistake

6. Exchange Policy

Customers may request an exchange instead of a refund, subject to product availability. Exchanges follow the same eligibility and approval process as refunds.

7. Order Cancellation

1. Orders may be canceled before shipment by contacting customer support.
2. Once the order has been shipped, cancellation may not be possible.
3. Refunds for canceled orders will be processed as per our refund timeline.

8. Right to Refuse Refund

Ascend reserves the right to refuse a refund if:

1. The product does not meet return conditions
2. The request is made outside the allowed timeframe
3. The item shows signs of use or damage caused by the customer

9. Changes to This Refund Policy

Ascend reserves the right to modify or update this Refund Policy at any time without prior notice. Changes will be effective once posted on the website.

10. Contact Information

For any questions regarding refunds, returns, or exchanges, please contact us through our official website or customer support channels.

Ascend

Your trusted source for quality and creativity.