At Ascend, we understand that sometimes you may need to cancel an order. This Cancellation Policy outlines the conditions and process for canceling orders placed on www.ascend.com.bd.
By placing an order on our website, you agree to the terms below.
1. Order Cancellation Before Shipment
- Customers can cancel an order before it has been shipped by contacting Ascend customer support.
- Provide your order number and reason for cancellation when making the request.
- Once the cancellation is approved, a full refund will be processed to your original payment method within 7–14 business days.
2. Order Cancellation After Shipment
- Once an order has been shipped, it cannot be canceled.
- Customers may return the product after delivery following our Return Policy if eligible.
3. How to Cancel
To cancel your order:
- Contact Ascend customer support via our official website, email, or phone.
- Provide the order details and reason for cancellation.
- Wait for confirmation from our support team regarding the cancellation status.
4. Refunds for Canceled Orders
- Refunds for canceled orders will be issued only if the order is successfully canceled before shipment.
- Refunds will be processed to the original payment method within 7–14 business days.
- Any shipping fees (if already charged) will also be refunded if the cancellation is approved before shipment.
5. Right to Refuse Cancellation
Ascend reserves the right to refuse a cancellation if:
- The order has already been processed or shipped
- The request is made after the allowed cancellation period
6. Changes to This Cancellation Policy
Ascend may update or modify this Cancellation Policy at any time without prior notice. Updated policies will be posted on our website and become effective immediately.
7. Contact Information
For questions or assistance with order cancellations, please contact Ascend customer support via our website or email.
Ascend
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